Intensive Case Management Caseworker

Job Overview

The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).

Major Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Aid clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Aid clients in requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.

Job Requirements

• Education: Bachelor’s degree in social work, public health, or related field of study preferred.
• Work Experience: Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Demonstrated Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. Attention to detail and accuracy in work product. Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. Valid driver’s license and access to a personal, insured vehicle.