Intensive Case Manager

CASES is a New York City agency working at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.

About the role

The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness, including Certified Community Behavioral Health Clinic (CCBHC), health home care management (HHCM), forensic homeless intensive case management (ICM), assertive community treatment (ACT), and intensive mobile treatment (IMT). The Intensive Case Manager (ICM) provides transitional case management services to individuals with serious mental illness who are re-entering from state prison to shelters in New York City.

Location: 2090 Adam Clayton Powel Jr Blvd, 4th Floor, New York, NY 10027. Flexible working environment with partial remote options (e.g., drafting notes at home after office/community visits).

Responsibilities

• Maintain a caseload of 12 clients and conduct at least 6 in-person services per month for all clients.
• Provide essential transitional care coordination services, including:
  • Pre-release contacts and day-of-release warm handoffs
  • Assessments and service planning
  • Assistance with entitlements, housing, vocational, and independent living skills
  • Linkage to community supports (e.g., mental health, substance use, medical providers)
  • Advocacy, crisis response, and case conferences
• Provide services using a transitional practice framework (engagement, self-management skills, transfer of care) informed by critical time intervention methods.
• Successfully connect clients to longer-term community support services, such as health home care management or assertive community treatment.
• Document all services in a comprehensive and timely manner in the case record, including assessments, service plans, progress notes, and discharge plans.
• Complete required reports in the Child and Adult Integrated Reporting System (CAIRS) and the Assisted Outpatient Treatment (AOT) portal.
• Attend relevant trainings, especially related to prison re-entry and behavioral health/criminal justice.
• Collaborate professionally and effectively with stakeholders, such as DOCCS/Parole, the Department of Homeless Services (DHS), and the Office of Mental Health (OMH).
• Provide ICM services in a strengths-based, recovery-oriented, trauma-informed, and culturally humble manner.
• Other duties as requested by the Team Leader or CASES senior management.

Requirements

• Bachelor’s Degree with a major or concentration in a relevant human services area.
• Five (5) years of experience in:
  • Providing direct services to individuals with serious mental illness
  • Assisting individuals in their re-entry from incarceration to community settings
  • Linking individuals with serious mental illness to a broad range of services essential to successful living in the community
• Advanced clinical skills in the engagement of high-need individuals with serious mental illness, including:
  • Motivational interviewing
  • Suicide prevention and risk screening
  • Trauma-informed care
  • Person-centered care planning and interventions
  • Recovery-oriented approaches
• Strong commitment to serving justice-involved individuals with behavioral health needs.

Preferred Qualifications

• Bilingual in Spanish/English.
• Individuals with lived experience in the areas of mental health, substance use, or criminal justice involvement are encouraged to apply.

Benefits

• Medical, dental, and vision coverage.
• Vacation and Paid Time Off – starting at 25 days.
• 12 paid holidays per year.
• Retirement 403(b) with competitive matching up to 6%.
• Employee Referral Program.

Pay

$56,000 per year.

Schedule

Full-time, Monday - Friday, 9am to 5pm (35 hours per week excluding breaks).