Intensive Case Manager I

Job Summary

Hamilton Health Center is seeking an Intensive Case Manager I to provide comprehensive case management, care coordination, and advocacy for individuals receiving recovery and supportive services.

Why Join Hamilton Health Center

• Mission-driven organization serving Central Pennsylvania
• Opportunity to make a meaningful impact in behavioral health and recovery services
• Collaborative, interdisciplinary care environment
• Community-focused work supporting individuals throughout their recovery journey
• Opportunities for professional growth and continued learning
• Benefits include generous paid time off, medical, dental, and vision coverage, company-paid life insurance, retirement plan with employer match, employee assistance program, and more

Key Responsibilities

• Provide comprehensive case management, care coordination, and advocacy for clients receiving recovery services
• Develop, implement, and update individualized service plans to address client needs and monitor progress
• Career care services within the continuum of care
• Assess client needs and coordinate holistic care plans
• Maintain ongoing communication with clients, families, and support systems
• Connect clients with housing, legal, transportation, and community resources
• Document service coordination activities and maintain accurate records
• Build collaborative relationships with healthcare providers, community agencies, and civic organizations
• Participate in required meetings, trainings, outreach events, and continuing education
• Maintain required certifications and complete annual training requirements
• Ensure compliance with confidentiality standards and regulatory requirements
• Perform other related duties as assigned

Qualifications

• Bachelor's degree in Human Services or a related field
• Strong interpersonal, communication, and organizational skills
• Basic computer and data entry proficiency
• Fundamental understanding of healthcare services and medical terminology
• Prior experience in a medical or physician office setting
• Knowledge of Joint Commission standards
• Bilingual in Spanish, Nepali, or French (preferred)

Work Environment

• Office and community-based position supporting clients throughout the service area
• Frequent interaction with healthcare providers, community organizations, and client support systems
• May involve transportation assistance and community outreach activities
• Exposure to routine medical office and clinic environments while supporting individuals with behavioral health and recovery needs