Intensive Case Management (ICM) Caseworker

About the role

The Intensive Case Management Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Aid clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Aid clients in requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.

Requirements

• Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of case management experience in a social services environment.
• Demonstrated Skills And Competencies: Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook); Strong organizational skills and detail-oriented; Public Speaking and/or presentation experience preferred; Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment; Ability and willingness to drive 15 passenger van; Strong attention to detail with the ability to prioritize and manage time effectively; Problem solver capable of working well independently and as a part of a team.

Key Working Relationships

• Position Reports to: Safety and Wellness Supervisor
• Indirect Reporting: Interns/Volunteers
• Internal and/or external contacts: The Intensive Case Management Caseworker (Safety and Wellness Caseworker) will be responsible for developing relationships within the network of external relations with grant partners, social service agencies, and government entities. Internal: IRC RSS, Employment team, Youth program and other IRC programs External: social service agencies, community education presentations, and community outreach

Job Requirements

• Education: Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
• Work Experience: 2+ years of case management experience in a social services environment.
• Demonstrated Skills And Competencies: Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook); Strong organizational skills and detail-oriented; Public Speaking and/or presentation experience preferred; Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment; Ability and willingness to drive 15 passenger van; Strong attention to detail with the ability to prioritize and manage time effectively; Problem solver capable of working well independently and as a part of a team.

Compensation

(Pay Range: $22.23 - $22.59)

US Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.