Intensive Case Management (ICM) Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

About the role

The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. This position has an end date of September 30, 2027.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work, public health, or related field of study preferred.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group strongly preferred, including Arabic, Spanish, Ukrainian, Russian, Dari/Pashto and Haitian-Creole.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Working Environment

A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.

Benefits

• 10 sick days, 10 U.S. holidays, 20-25 paid time off days depending on role and tenure.
• Medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month.
• Flexible Spending Account (FSA) for healthcare and commuter costs.
• 403(b) retirement savings plan with immediately vested matching, plus a non-elective employer contribution based on age and years of service (3-year vesting).
• Disability & life insurance.
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Pay

$27.50 - $29.30 per hour. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.