Intensive Care Coordinator (CSSI) Pathways to Success

About the role

Pathways to Success is a State of Illinois initiative to provide comprehensive care coordination that will enhance access to critical behavioral, medical and social services for children with complex behavioral health challenges. The program utilizes the evidence-informed Care Coordination and Support model. This is a structured approach to care coordination that adheres to required procedures for child and family engagement, individual care planning, identifying and utilizing strengths and natural supports while monitoring progress and fidelity to the required processes. Care Coordinators assist the families in navigating the complex systems of care until they can navigate them on their own.

Essential Functions and Responsibilities

• Maintain caseload of 1:25 (based on population).
• Utilize a strengths-based approach to safety planning, development of family team and family support systems, and wraparound planning for the purpose of maintaining children in their homes, schools, and communities.
• Schedule, plan and facilitate Child & Family Team Meetings.
• Builds and maintains knowledge of available community resources and helps to link youth and family to needed supportive services.
• Collaborate with local MCR agencies (including UCAN’s BHS MCR team) when necessary.
• Facilitate the creation of safety and crisis prevention plans.
• Performs other duties as assigned.

Identifying and Addressing Client Needs

• Effectively applies clinical knowledge to evaluate client situations and needs.
• Identifies at-risk clients and behaviors before serious acting-out occurs.
• Successfully engages and develops rapport with a wide range of clients.
• Structures services in accordance with program expectations.
• Maintains consistency and safety throughout service provision.
• Guides to make decisions based on clinically appropriate, best practice, and ethical considerations.
• Completes service documentation in alignment with agency and program core performance standards.
• Prepares and distributes reports and correspondence in a timely manner.

Quality and Accountability

• Follows all applicable regulatory standards, including but not limited to: COA standards, Pathways to Success {policy and procedure, and Medicaid procedures.
• Clearly documents actions taken (clinical, supervisory, and administrative) in a timely manner and in a format consistent with requirements.
• Ensures that all data entry is complete, accurate and updated a required by program standards.
• Prepares and distributes reports and correspondence in a timely manner.

Team Building and Agency Networking

• Develops and maintains professional relationships with social service and government agencies and private organizations to enhance service delivery and department image.
• Works effectively with others in a multi-disciplinary setting and actively listens to others.
• Buils strong interpersonal relationships with service delivery and service coordination and follow up.
• Discusses alternative problem solving and is open to new ideas and ways of doing things.
• Shares specialized knowledge and resources with team and other UCAN departments.
• Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs.
• Plans for client transitions to other UCAN programs to provide seamless transition for clients and a cooperative team process.

Professionalism and Work Conduct

• Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN and Pathways to Success program.
• Acts in a professional manner at all times and maintains appropriate boundaries with clients.
• Demonstrates accountability for results and keeps commitments to others.
• Reports to work, meetings, training, and job related activities prepared and as scheduled.
• Remains current on service work theory and practice.
• Performs other related tasks as required or assigned.

Benefits

UCAN offers a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Retail Plan (401k)
• Tuition Reimbursement

Additionally, we offer:

• Group Life and AD&D Insurance
• Group Long-Term Disability
• Employee Assistance Program (EAP)

UCAN is an equal opportunity employer and strongly encourages candidates with lived experience and diverse backgrounds to apply.