Intensive Care Coordinator - Bachelor's Level

About the role

The Cambridge/Somerville Community Service Agency (CSA) serves youth with Serious Emotional Disturbance (SED) and is part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). Valuing Diversity We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities.

Responsibilities

• Acts as a liaison with collateral agencies and programs; establish and maintain relationships/services that support children and family growth.
• Act as an advocate for families; educate parents on advocating for themselves and their children.
• Identifies and actively assists youth and families to obtain and monitor the delivery of available services including medical, educational, social, therapeutic, or other necessary services including formal and natural supports and community-based agencies, services, and organizations.
• Performs initial assessments and evaluations of new clients and families.
• Develops, implements, and monitors Individual Care Plans and Transition Plans.
• Maintains working relationship with local providers of all services in order to facilitate referrals from these providers, including ESP/Mobile Crisis Intervention providers, to ensure care is properly coordinated.
• Continuously communicates with client, collaterals, and providers of supportive services. This may include extensive telephone contact and scheduling and attending case conference meetings.
• Facilitate communication between and among various providers.
• Administers written assessments, summary reports, documentation, treatment planning, and safety planning to appropriate parties in a timely, well-written manner.
• Submit reports, documentation and billing in a timely manner. Ensure that documentation meets utilization review and quality assurance standards.
• Attend staff meetings. Present client material; consult with supervisor and team members on challenging and difficult client issues.
• Participate in regular individual and group supervision.
• Attend clinical training and safety practice training.
• Documents significant client interactions per MassHealth requirements.
• May be required to provide behavioral support.
• Participates in program activities, including but not limited to, staff and team meetings, training and development needs of the program, and primary on-call rotation.

Qualifications

• Bachelor’s degree in a mental health field (including, but not restricted to, counseling, family therapy, social work, psychology, etc.) from an accredited college or university.
• Experience navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems.
• Must maintain certification in the Massachusetts CANS.
• Fluency in a second language such as Spanish, Portugese, or Haitian Creole is preferred but not required.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of child welfare and behavioral health systems.

Benefits

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days.
• Health, Dental and Vision Insurance available.
• Extensive training to new staff.
• Tuition reimbursement of up to $3,000 per fiscal year.
• 403(b) Retirement Plan with employer match.
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance.
• Additional benefits may include relocation assistance and visa sponsorship.

Pay

The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting, as required under applicable law. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.