INTENSIVE CARE COORDINATOR

Essential Functions

• Adhere to utilization, quality improvement, and corporate compliance policies and standards.
• Provide services to clients as assigned by administrative/clinical supervisor.
• Ensure and/or provide person-centered assessment and goal planning, as well as monitor the treatment progress of clients admitted to inpatient/residential facilities.
• May provide screening, intakes, and assessment of clients utilizing required instruments and formats within appropriate timelines.
• Complete written and verbal discharge summaries and correspondence within established timelines.
• Observe clients in a variety of situations. Assess the mental status of clients and evaluate their current level of functioning.
• Conduct appropriate case management follow-up services upon discharge to assure continuity of care and client stabilization.
• Refer clients to internal and external supportive services such as vocational, medical, social services, and housing authority as well as residential and outpatient services.
• Collaborate with other clinicians, law enforcement, external providers, and psychiatrists to arrange services for clients.
• Maintain close and cooperative relationships with community agencies and other public agencies in coordinating treatment and service recommendations.
• Collaborate with clinical, residential, and hospital staff to identify client level of care needs and or anticipated needs upon discharge.
• Maintain electronic health records in accordance with agency standards. Confirm coding of services rendered is ethically appropriate and results in successful billing.
• Document and maintain case management notes for clients who are in the hospital or in residential facilities. Documentation will include information regarding the anticipated discharge plan, timeframe, and final disposition.
• Conduct intakes, ASIs, and answer questions regarding Volunteers of America services.
• May learn, utilize, and support fidelity of any evidence-based practices within the assigned program to ensure effective interventions or treatment.
• Provide communication with family members, guardians, and other involved parties, as permitted by law, and collaborate with them to develop suitable discharge plans and follow up services for client.
• Advocate for clients in many different forums including federal, state, and local court systems, with family, and/or school system.
• Attend staff meetings, clinical supervision, and other meetings as assigned.
• Transport client for necessary treatment services and/or community services.

Competencies

• Proficiency with computers, Microsoft Office Software: Outlook, Work, Excel
• Excellent attention to detail and organizational skills
• Successfully interact with clients and team members in a professional manner
• Demonstrate independent work initiative and sound judgement
• Familiarity with local resources and social service agencies

Physical Demands

• Regularly required to talk or hear
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods

Supervisory Responsibility

No supervisory responsibility for this position.

Work Environment

• This job operates in a general office setting.
• This role routinely uses standard office equipment such as laptop computers, photocopiers, telephones, and smartphones.