Intensive Care Coordinator - Bachelor's Level

About the role

The Chelsea Community Service Agency (CSA) serves youth with Serious Emotional Disturbance (SED) and is part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). The Home for Little Wanderers is an organization dedicated to helping vulnerable children and their families build permanent, positive change.

Responsibilities

• Acts as a liaison with collateral agencies and programs; establish and maintain relationships/services that support children and family growth.
• Act as an advocate for families; educate parents on advocating for themselves and their children.
• Identifies and actively assists youth and families to obtain and monitor the delivery of available services including medical, educational, social, therapeutic, or other necessary services including formal and natural supports and community-based agencies, services, and organizations.
• Performs initial assessments and evaluations of new clients and families.
• Develops, implements, and monitors Individual Care Plans and Transition Plans.
• Maintains working relationships with local providers of all services in order to facilitate referrals from these providers, including ESP/Mobile Crisis Intervention providers, to ensure care is properly coordinated.
• Continuously communicates with clients, collaterals, and providers of supportive services. This may include extensive telephone contact and scheduling and attending case conference meetings.
• Facilitates communication between and among various providers.
• Administers written assessments, summary reports, documentation, treatment planning, and safety planning to appropriate parties in a timely, well-written manner.
• Submits reports, documentation, and billing in a timely manner. Ensures that documentation meets utilization review and quality assurance standards.
• Attends staff meetings. Presents client material; consults with supervisor and team members on challenging and difficult client issues.
• Participates in regular individual and group supervision.
• Attends clinical training and safety practice training.
• Documents significant client interactions per MassHealth requirements.
• May be required to provide behavioral support.
• Participates in program activities, including but not limited to, staff and team meetings, training and development needs of the program, and primary on-call rotation.

Qualifications

• Bachelor’s degree in a mental health field (including, but not restricted to, counseling, family therapy, social work, psychology, etc.) from an accredited college or university.
• Experience navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems.
• Must maintain certification in the Massachusetts CANS.
• Fluency in a second language such as Spanish, Portugese, or Haitian Creole is preferred but not required.

Skills

• Excellent communication skills.
• Ability to navigate and advocate within child/family-serving systems.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days.
• Health and Dental Insurance that is effective immediately upon hire.
• Extensive training to new staff.
• Tuition reimbursement of up to $3,000 per fiscal year.
• 403(b) Retirement Plan with employer match.
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance.
• And more!