Integrator/General Manager/COO

Key Responsibilities

• Leadership & People Management: Partner with the Owners to ensure the company’s vision, values, and standards are lived out daily. Lead, coach, and develop our team. Build and maintain a high-performance culture with clear expectations, accountability, and regular feedback. Drive recruiting, onboarding, training, and retention initiatives to build a strong bench of field leaders and key roles.
• Operational Excellence (Maintenance, Enhancements, Design-Build, Snow): Own the planning and execution of all landscape maintenance, enhancement, and design-build work to meet quality, safety, and profitability targets. Oversee the snow and ice management operations, including route planning, readiness, storm response, and post-storm review for continuous improvement. Ensure efficient scheduling, routing, and resource allocation (labor, equipment, materials) across seasons. Implement and refine standard operating procedures (SOPs) to reduce waste, rework, and “firefighting.”
• Client Experience & Market Presence: Support and guide account managers in building strong client relationships, ensuring high levels of responsiveness and professionalism. Review contract performance, renewals, and pricing strategies to protect and grow key accounts. Collaborate with Managers to identify upsell and enhancement opportunities within existing client portfolios. Uphold the company’s reputation for quality, reliability, and integrity in the Vermont market.
• Safety, Compliance & Risk Management: Champion a safety-first culture across all operations, including snow and ice management. Ensure compliance with local/state regulations, environmental standards, and company policies.
• Systems, Processes & Continuous Improvement: Learn and optimize existing landscape software platform - Aspire (e.g., CRM, estimating, scheduling, job costing). Use KPIs and dashboards to manage, make decisions, and drive accountability. Identify process gaps and lead continuous improvement projects to streamline operations and support growth.
• Financial Management & P&L Responsibility: Monitor job costing, labor efficiency, materials usage, and equipment utilization; take corrective action to protect margins. Partner with the Owners and accounting team to understand financial performance and improve profitability over time.

Qualifications

• 7+ years of progressive leadership experience in a trade/field-service business (landscaping, construction, or similar).
• 3+ years in a general management, operations director, or branch/region leadership role with P&L or significant budget responsibility.
• Proven history of leading teams of 25+ employees across field and office roles.
• Strong financial acumen: comfortable with budgets, job costing, margins, and cash-related decisions.
• Demonstrated success improving operational efficiency, safety, and profitability.
• Experience working in seasonal or weather-dependent businesses; familiarity with winter operations or snow/ice management is a strong plus.
• Excellent communication, leadership, and change-management skills.