Integration Support Lead, Trading IT Ops

About the role

We are seeking an experienced Data & Integration Support Lead to ensure robust and seamless connectivity across critical trading, risk management, and financial systems. This role will own the reliability, performance, and accuracy of the complex data integrations that power our trading, risk, and analytics ecosystems.

Responsibilities

• Serve as the primary lead for all trading system integrations, data pipelines, and market/ISO data models.
• Support, maintain, and troubleshoot interfaces between ETRM/CTRM platforms, risk and scheduling tools, financial systems, compliance applications, and third-party data providers.
• Provide end-to-end ownership of integration incidents, including triage, root cause analysis, and permanent remediation.
• Collaborate with stakeholders to define integration requirements and develop scalable solutions.
• Maintain and optimize complex trading data models (e.g., ERCOT, ISO/RTO structures, forward curves, settlement data, pricing feeds).
• Monitor integration performance and proactively identify issues such as mapping failures, workflow breaks, data quality anomalies, latency, or messaging errors.
• Administer integration and middleware technologies including Azure Integration Services, message queues, API gateways, and ETL tools.
• Design and support scalable integration workflows that enable high-volume trading, pricing, and risk calculations.
• Oversee integration-related deployments, configuration changes, version upgrades, and regression testing.
• Maintain comprehensive documentation including integration diagrams, data flow maps, runbooks, and troubleshooting guides.
• Drive continuous improvement initiatives to enhance automation, data integrity, observability, and system resilience.
• Ensure compliance with regulatory, cybersecurity, and data-governance controls across the integration landscape.

Requirements

• Deep understanding of front, mid, and back office trading data flows and how they interact across systems.
• Proficiency with:
• Integration frameworks (Azure Integration Services)
• Message queues and brokers (Kafka, RabbitMQ, Service Bus)
• SQL, data modeling, and database troubleshooting
• Log analysis and application observability tools (AppDynamics or similar)
• Proven ability to resolve integration issues quickly in high-pressure, time-sensitive environments.
• Strong analytical and troubleshooting capabilities with a focus on data integrity and system reliability.
• Excellent communication and relationship-building skills across trading, risk, operations, and IT groups.
• Experience with SOX, cybersecurity requirements, and regulated data exchange standards.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Business, Finance, or a related field. Or 3+ years of relevant trading integrations experience, data pipelines, or ISO/market data models.
• Certifications in integration-specific tools (e.g., MuleSoft Certified Developer or equivalent).
• Advanced understanding of database systems, data pipelines, and cloud integration frameworks is a strong plus.
• 3+ years of experience designing, supporting, or optimizing integrations in energy trading, commodities, or financial markets.
• Minimum 3 years of experience supporting:
• ETRM/CTRM platform integrations (e.g., Entrade, Endur, Allegro, or similar systems)
• APIs, REST/SOAP services, enterprise messaging, and workflow engines
• ISO/RTO data models such as ERCOT, PJM, MISO, SPP (strong advantage)
• Market data and pricing integrations (ICE, CME, Snowflake, Databricks, Platts, etc.)
• Proficiency with SQL for data investigation and issue analysis
• Hands-on experience supporting front, middle, and back office users, including traders, schedulers, risk, and settlements
• Strong background in incident management, root cause analysis, and working in high availability, high-pressure environments
• Experience troubleshooting integrations, APIs, market data feeds, and batch/scheduled jobs
• Exposure to cloud environments (Azure/AWS)
• Experience participating in UAT, release management, and change control processes
• Familiarity with SOX, audit controls, and application access/entitlement workflow