Integrated Program Management Lead

Key Responsibilities

• Lead, mentor, and manage IPM direct reports through regular performance reviews, coaching, and career development discussions
• Plan team capacity, allocate resources effectively, and manage workload distribution
• Foster a collaborative environment that promotes knowledge sharing and accountability
• Own and lead the Weekly Huddle process, providing visibility to new opportunities and requests the real estate team is being asked to support
• Evaluate incoming opportunities for complexity, resource requirements, synergies
• Work with SL leaders to ensure projects are appropriately resourced before engagement occurs, eliminating start/stops due to unclear roles, responsibilities, and expectations
• Ensure leadership is aware and aligned on project complexities and strategic considerations before customer commitments are made
• Directly manage high-complexity, high-visibility programs requiring strategic oversight and hands-on execution
• Serve as single point of accountability for key client initiatives from business requirement development through facility occupancy
• Translate business needs into program goals and project requirements for cross-functional delivery teams
• Develop project charters that clarify priorities, business objectives, and success criteria
• Manage master schedule milestones, executive-level communication, and approval management processes

Strategic Client Partnership

• Establish and maintain "Trusted Advisor" relationships with key client stakeholders and account leadership
• Align IPM team strategy, goals, and objectives with client business priorities
• Elevate Real Estate Business Partners from order takers to strategic partners by owning program delivery
• Identify opportunities that enhance value creation by understanding client business strategies

Service Line Integration & Delivery

• Partner with service line leads (Transaction Management, Occupancy Planning, Project Management, Facility Management, Experience Services) to ensure seamless integrated solution delivery
• Facilitate cross-functional collaboration, resolve conflicts, and optimize client outcomes
• Establish communication protocols, quality standards, and effective handoffs between service lines
• Drive continuous improvement initiatives and identify gaps across integrated service delivery

Real Estate Lifecycle Risk Management

• Leverage comprehensive understanding of the complete real estate lifecycle—from portfolio planning and transactions through design, construction, occupancy, and ongoing operations—to identify potential risks early
• Anticipate downstream impacts of upstream decisions across service lines
• Proactively surface and mitigate risks before they escalate, in accordance with client risk philosophy
• Apply pattern recognition from multi-disciplinary experience to predict challenges and implement preventive measures
• Ensure compliance with JLL standards, client requirements, contracts, and regulatory obligations

Financial & Operational Management

• Drive value creation and cost optimization across service delivery
• Provide executive-level dashboard reporting on team and portfolio performance
• Ensure accurate project/program tracking and resource billing for team

Thought Leadership

• Develop thought leadership content, case studies, and knowledge share sessions for the broader organization
• Build industry network and reputation as a trusted advisor