Intake Specialist

About the role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Responsibilities

• Act as a first line of contact with participants interested in enrolling into WIOA services
• Share information on programs and act as a first line of contact with participants interested in enrolling in WIOA services
• Share information on activities, and offerings to all interested participants and answer questions participants may have
• Collect, respond, and initiate tracking for all virtually submitted applications for service
• Respond to phone and social media service inquiries
• Maintain current knowledge of workforce activities across the Greater Memphis area to ensure accurate and responsive assistance for customers engaged
• Maintain inventory of all virtual program orientation completions and match to program applicants, updating tracking as appropriate
• Collect and process uploaded program information, including appropriate documentation on applicable tracking systems
• Respond to inquiries (both internal and external) regarding application status
• Track and prepare monthly reports regarding incoming calls and touchpoints received
• Prepare monthly facility access reports to reflect both in-person and incoming phone calls
• Follow all policies, procedures, and regulations related to eligibility documentation
• Approach each day and task with a “ZAG” mindset

Requirements

• Associate’s degree or higher, or an equivalent combination of education and experience
• Strong communication skills and knowledge of community resources
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Must have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• To meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Bilingual or Multilingual preferred
• A Valid Driver’s License

Qualifications

• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• To meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Bilingual or Multilingual preferred
• A Valid Driver’s License

Skills

• Strong communication skills
• Strong analytical and problem-solving skills
• MS Word and Excel skills
• Ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Knowledgeable about the WIOA program and other workforce program requirements
• Able to thrive in a fast-paced environment
• Bilingual or Multilingual preferred

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance

Pay

$45,000/yr

Schedule

Full-time, non-exempt

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.