Intake Specialist

Essential Duties And Responsibilities

• Aid with paperwork for new client admissions.
• Conduct preadmission phone and/or in-person contacts with clients to discuss payment plans.
• Verify Title 19, County, and/or Insurance eligibility, check sessions remaining and effective dates.
• Inform clients about insurance benefits and potential recertification needs.
• Guide clients on what documentation to bring to their first appointment.
• Initiate third-party payor arrangements.
• Complete financial information forms for client/consumer files.
• Notify providers and billing staff about any unusual/special circumstances.
• Review appointment reports to ensure proper authorization.
• Alert providers about reauthorizations that need to be made.
• Route appropriate forms to respective providers.
• Assign deadlines for provider actions.
• Process paperwork via mail, fax, internet, or phone.
• File reauthorization documentation in consumer files.
• Verify and arrange for authorization of additional services.
• Create and amend computer records.
• Schedule appointments.

Qualifications

• Associate’s degree in a related field or equivalent related experience is required.
• Knowledge of 42CFR and its application to Community & Family Resources.
• Knowledge of HIPAA rules and regulations.
• Knowledge of IDPH licensure standards.
• Familiarity with grant and contract administration.
• Familiarity with local resources.
• Proficiency in computer operation, including Word and Excel.
• Effective communication skills, both verbal and written.
• Ability to establish good working relationships with clients and staff.
• Problem-solving and analytical skills.
• Ability to prepare clear and concise case records and maintain relevant records.
• Ability to prepare regular and special written and oral reports.
• Ability to manage multiple tasks simultaneously.
• Experience in developing and implementing quality assurance practices within the department.

Physical Demands

• The staff member is regularly required to sit and talk or hear.
• The staff member is occasionally required to stand and walk.
• The staff member may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision.
• The staff member must have the ability to move within and between agency buildings, standing, sitting, lifting and manipulating objects typically found in this work environment.
• The staff member may be required to work at any agency building as needed/directed and be responsible for their own transportation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• IDERS retirement benefit
• Optional 401K
• Employee Assistance Program
• Generous PTO (20 days accrued in your first year)
• 9 paid holidays
• Paid trainings and CEU opportunities
• Public Student Loan Forgiveness employer
• Tuition reimbursement
• Variety of discounts including tuition fees at partner schools, travel, cell phone plans, and more!

Application Process

Candidates interested in applying should submit an application and resume. Candidates will be required to complete a background check, (Observed) drug screen, and TB test prior to starting employment.

Equal Opportunity Employer

Community and Family Resources is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.