Intake Specialist

About the role

Catholic Charities isn’t just an organization that provides help to those in need in our communities—it’s a place where employees are encouraged to live purpose-driven lives, professionally and personally. Join our team as we provide help and create hope for those in need.

Responsibilities

• Screen telephone calls; take all telephone and written referrals.
• Respond to all phone inquiries as appropriate.
• Perform diversion screenings and develop a shelter plan for all individuals/families that have other housing options, or who are in a non-emergency situation.
• Complete referrals to emergency shelter/crisis response providers via utilization of the Available Resources List for individuals/families that cannot be diverted from the shelter system.
• Absorb and develop intake forms and documents.
• Absorb and assist staff as well as clients with completing intake forms and documents.
• Work collaboratively with case managers within the shelter system.
• Collect and enter required Homeless Management Information System (HMIS) data.
• Manage referrals from Coordinated Entry program to appropriate emergency shelters within the Continuum of Care.
• Maintain referral tracking to emergency shelter programs.
• Prepare and complete all required case records, administrative reports, statistical reports and related paperwork and maintain confidential records and compliance with program evaluation procedures.
• Perform other duties as necessary to accomplish objectives.

Requirements

• Combination of experience and education normally represented by a bachelor’s degree in social services or related field with 1-2 years case management experience with the homeless preferred.
• LSW preferred.
• Must be at least 21 years of age at the time of hire.
• Must have a working knowledge and utilization of community resources in Lorain County.
• Must have competent oral, written, and interpersonal communication skills.
• Must be well organized, detail oriented, dependable and can maintain confidentiality.
• Must be willing to work a flexible schedule that includes evenings, holidays and weekends.
• Ability to show patience and courtesy when working with people is a necessity.
• Good working knowledge of computers with familiarity of Microsoft Office.
• Must have a valid Ohio Driver’s License, provide copy of driver’s license, and are subject to moving vehicle report (MVR) check through the Department of Motor Vehicles.
• Any MVR grade of “unacceptable” is not permitted to operate a company vehicle or personal vehicle on behalf of Catholic Charities.
• Must provide proof of auto insurance including effective dates of coverage and maintain minimum liability insurance coverage of $100,000 per individual and $300,000 per occurrence for driving personal vehicle.

Benefits

• Health Insurance starting your first day
• Tuition Reimbursement
• 401k plan including employer match
• Competitive Time Off
• Benefits Career Planning and Development
• And more!

Pay

$16-17.50 hourly