Intake Specialist
WisHope Recovery · Waukesha, WI · Yesterday
HybridPart-time
Essential Job Duties/Responsibilities
- Answer all inbound calls promptly.
- Compassionately assess caller’s situation and need for treatment.
- Determine whether callers are willing and able to attend treatment.
- Input all relevant details regarding call into CRM.
- Follow-up with previous callers using calls, texts, emails, etc.
Minimum Qualifications
- Working knowledge of substance abuse, treatment, and recovery strongly preferred.
- Knowledge in psychology, social work, human services, or a related discipline.
- Proficiency with Microsoft Office and Google suite.
- Experience working in call center environment preferred, sales experience a plus.
- Excellent creative problem solving and decision-making skills.
- Ability to show compassion and empathize over the phone is required.
- High School Diploma or GED preferred.
Flexible Work from Home Options
Available.