Intake Specialist

Essential Job Duties/Responsibilities

• Answer all inbound calls promptly.
• Compassionately assess caller’s situation and need for treatment.
• Determine whether callers are willing and able to attend treatment.
• Input all relevant details regarding call into CRM.
• Follow-up with previous callers using calls, texts, emails, etc.

Minimum Qualifications

• Working knowledge of substance abuse, treatment, and recovery strongly preferred.
• Knowledge in psychology, social work, human services, or a related discipline.
• Proficiency with Microsoft Office and Google suite.
• Experience working in call center environment preferred, sales experience a plus.
• Excellent creative problem solving and decision-making skills.
• Ability to show compassion and empathize over the phone is required.
• High School Diploma or GED preferred.

Flexible Work from Home Options

Available.