Intake Specialist

About the role

You're Not Just Answering Phones. You're Changing Lives. Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello.

Responsibilities

• Be the first voice potential clients hear — conduct evaluations daily with empathy, professionalism, and sharp case instincts
• Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart
• Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible
• Collaborate across teams and step in where needed, including supporting new-hire training

Requirements

• 1 year of customer service experience

Qualifications

• Lead with warmth but think like an analyst — you can connect with anyone and evaluate everything
• Your organization is airtight and your follow-through is automatic
• You communicate clearly in writing and in person, across every kind of personality
• You stay sharp when priorities shift and the pace picks up
• Proficient in MS Word, Excel, and practice management software
• Spanish fluency a strong plus

Pay

Hourly pay: $26-$28 BOE

Schedule

Hybrid