Intake Representative - Behavioral Health
About the role
Intake Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Intake Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, and patient phone calls. Assists with maintenance of the intake database and monthly reports on intake activity.
At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
Responsibilities
- Serve as the first point of contact for patients by phone.
- Provides intake services to callers requesting outpatient mental health, chemical dependency or psychoeducational services.
- Schedule, confirm, and coordinate patient appointments.
- Answer questions, route calls appropriately, and relay messages to clinical staff.
- Verify patient registration