Access Representative, Behavioral Health

About the role

The Access Representative, Behavioral Health works under the direction of the Access Supervisor with a team of program staff members to perform a variety of administrative tasks and assist clients within various Behavioral Health and Substance Abuse Treatment Programs.

Responsibilities

• Provide excellent customer service, answer phones and provide information.
• Affix with scheduling appointments and performing reminder calls.
• Maintain, file, and scan documents including making copies and assisting clients in completing forms.
• Verify insurance eligibility and assist clients with how to obtain information about their benefits.
• Collect payment for services when appropriate.
• Maintain client data tracking spreadsheets in internal and external databases.
• Complete client registration details with consistent accuracy and attention to detail.
• Maintain a clean and organized lobby.
• Update bulletins including pamphlets displays and brochures.
• Affix with specimen handling for point-of care urine drug tests including processing and interpreting results.
• Maintain an environment of confidentiality.
• Receive and process referrals for various behavioral health programs.
• Some travel may be required.

Requirements

• Education: High school diploma or GED required.
• Experience/Lived Experience: Administrative and customer service experience in a medical office, hospital or clinic preferred.
• Special Skills/Training: Bilingual English/Spanish required. BLS Certification Required.

Qualifications

• None specified

Skills

• Bilingual English/Spanish
• BLS Certification

Benefits

• Medical, Dental, Vision Coverage
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
• Flexible Spending Account (FSA) and Limited FSA Options

Pay

$24.21/hr. to $29.59/hr.

Schedule

32 hours per week