Behavioral Health Access Representative

Key Essential Functions And Accountabilities Of The Job

• Greet and assists patients and family members at the designated facility.
• Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
• Collections, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.
• Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).
• Processes, accepts, and tracks referrals/consults for clinic.
• Schedules appointments for intakes and ensures all documentation is completed.
• Assigns the patient for an assessment, collects required consents, and calls clients for appointments.
• Reviews collected documentation for accuracy, reviews Intake Packet for completion and accuracy, reviews Annual Consents, and scans documents.
• Follows the highest standards of SEARHC mission, vision, and values, remains calm and supportive, and maintains confidentiality.
• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

SEARHC Overview

SEARHC is a non-profit health consortium serving the health interests of the residents of Southeast Alaska. It prioritizes the professional advancement of its employees and offers generous benefits including retirement, paid time off, parental leave, health insurance, dental, vision benefits, life insurance, and long and short-term disability.

Benefits

• Retirement
• Paid time off
• Paid parental leave
• Health insurance
• Dental
• Vision
• Life insurance
• Long and short-term disability

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites.
• First Aid required for residential sites.
• 2 years of office experience preferred.
• Medical office experience preferred.

Knowledge and Skills

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.
• Ability to prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Position Information

Exempt.