Patient Access Representative - Behavioral Health

About the role

The Patient Access Representative conducts professional patient interviews to obtain demographic, financial, and biographical information. Responsibilities include understanding insurance terminology, billing payors, verifying patient insurance eligibility, confirming benefits eligibility, and collecting payments. Duties also involve answering basic registration questions, delivering quality customer service, and managing clinic documentation.

Responsibilities

• Conducts professional patient interviews to obtain demographic, financial, and biographical information.
• Understands insurance terminology, bills payors, verifies patient insurance eligibility, confirms benefits eligibility, and collects payments.
• Answers basic registration questions with minimal support.
• Delivers quality customer service.
• Maintains a friendly and professional demeanor.
• Completes patient registration and insurance verification.
• Manages clinic documentation (e.g., medical records and referrals).
• Serves as the first point of contact for patients in ambulatory clinics.
• Collaborates with clinic staff, leadership, and providers.

Requirements

• Strong computer skills.
• Critical thinking skills.
• The ability to multitask in a fast-paced work environment.

Qualifications

• Less than 1 year of experience.

Skills

• Customer service.
• Quality performance.
• Quality customer service.
• Timely efficient workflow.

Benefits

Not specified.

Pay

Not specified.

Schedule

Full Time Day (United States of America).