Behavioral Health Office Representative

Responsibilities

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collections and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
• Obtains complete and accurate patient registration information according to department standards.
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
• Greets, registers and checks in patients

Requirements

• High School or Equivalent
• 1 year – Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills

Qualifications

BayCare Offers a Competitive Total Reward Package Including Benefits (Health, Dental, Vision)

Paid time off

Tuition reimbursement

401K reimbursement

Yearly performance appraisals and team award bonus

Community discounts and more

Benefits

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA).

Pay

N/A

Schedule

Variable hours between 7:30 AM – 7:30 PM