BEHAVIORAL HEALTH ACCESS REPRESENTATIVE

Key Essential Functions And Accountabilities Of The Job

• Greet and assists patients and family members at the designated facility.
• Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
• Collections, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.
• Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).
• Processes, accepts, and tracks referrals/consults for clinic.
• Schedules appointments for intakes and ensures all documentation is completed.
• Assigns the patient for an assessment, collects required consents, and calls clients for appointments.
• Reviews collected documentation for accuracy, reviews Intake Packet for completion and accuracy, reviews Annual Consents are collected and in patient EHR, and scans documents and ensures that all information is uploaded to the proper location.
• Collects necessary paperwork that needs to be collected from patients, checks printers/fax machines and ensures confidential content is not left out, shreds confidential material, prepares necessary paperwork, and maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.
• Follows the highest standards of SEARHC mission, vision, and values, remains calm and supports clients when they appear upset or overwhelmed, and remains culturally aware, and valuing others cultural differences as well as their strengths.
• Talks respectfully to clients, staff, and supervisors without exception.
• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

SEARHC Overview

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka).
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka).
• 2 years of office experience preferred.
• Medical office experience preferred.

Skills

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.
• Prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.