Behavioral Health Access Representative

Key Essential Functions And Accountabilities Of The Job

• Greet and assists patients and family members at the designated facility.
• Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
• Collections, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.
• Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).
• Processes, accepts, and tracks referrals/consults for clinic.
• Schedules appointments for intakes and ensures all documentation is completed.
• Assigns the patient for an assessment, collects required consents, and calls clients for appointments.
• Reviews collected documentation for accuracy, reviews intake packet for completion and accuracy, reviews annual consents, and submits completed documents to Health Information Management.
• Opens and closes duties, turns on/off the lights to the clinic and unlocks/locks common spaces and storage, checks phone messages, prepares necessary paperwork, checks printers/fax machines, secures confidential material, scans documents, and ensures data collection and entry.
• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.
• Supports clients when they appear upset or overwhelmed and requests a supervisor if a client becomes distressed.
• Remains culturally aware, valuing others cultural differences as well as their strengths, and talks respectfully to clients, staff, and supervisors without exception.
• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

SEARHC

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. It is committed to furthering the development and advancement of its employees. Working at SEARHC is more than a job, it’s a fulfilling career. SEARHC offers generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Pay Range

$25.00 - $30.04

Benefits

SEARHC offers a range of benefits including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Position Information

Work Shift: OT 8/40