Intake Coordinator - Toms River, NJ

The Role

We’re looking for an Insurance & Intake Coordinator, also known as an “Infusion Guide,” who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.

This is a Full-Time position that will be located onsite whenever patients are scheduled. This role will be primarily based in Toms River, NJ with a schedule of M-F, 9-5:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload.

What You’ll Be Doing

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer-centric way
• Dedicated 6 week training plan to help you succeed in your role

Requirements

• Passion for Patient Care, and Delivering Exceptional Patient Experiences
• Health Care Experience Required
• Prior Experience in Infusion is Preferred
• Insurance Prior Authorization Experience
• Medical Terminology Experience
• Overall Medical Insurance Experience
• Ability to quickly grasp new apps
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

What We’re Looking For

Passion for Patient Care, and Delivering Exceptional Patient Experiences
Health Care Experience Required
Prior Experience in Infusion is Preferred
Insurance Prior Authorization Experience
Medical Terminology Experience
Overall Medical Insurance Experience
Ability to quickly grasp new apps
Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

Benefits

• Medical, dental, and vision insurance through our employer plan
• Short and long-term disability coverage
• 401(k) — as an early-stage startup, and we match!
• 15 Days PTO — and we want you to take it!
• Competitive paid parental leave and flexible return to work policy

Pay

Starting at $25/hr + quarterly bonus based on metrics

Schedule

M-F, 9-5:30pm