Aquatic Coordinator

About the role

The Aquatic Coordinator supports lesson quality, team development, and customer experience to ensure families receive world-class swim lessons in a safe and welcoming environment.

Responsibilities

• Support Lesson Quality – Monitor lessons during peak hours, conduct assessments, and coach instructors to maintain Aqua-Tots teaching standards.
• Develop the Team – Lead Instructor Water Safety Evaluations (IWSE), assist with trainings and in-services, and support ongoing instructor development.
• Create Excellent Family Experiences – Build relationships with families, engage in the lobby, and assist in resolving customer concerns, including NPS feedback.
• Maintain Strong Operations – Ensure adherence to First Day processes, grad progression, and overall lesson consistency.
• Support Scheduling & Coverage – Assist with co-teaching schedules, waterside coverage, and step in to support subbing needs.
• Provide Direct Service – Teach a minimum of 2 consistent shifts per week and work at least 2 deck supervisor shifts weekly.
• Partner for Success – Communicate daily updates with the General Manager, support Propel initiatives, and participate in Level 10 (L10) meetings.

Requirements

• Swim instruction experience required
• Strong customer service and communication skills
• Someone who thrives on coaching others, building relationships, and maintaining high standards
• Ability to work both in the water and in a leadership/on-deck role
• Flexible availability to meet the needs of the school
• High School diploma or GED required
• CPR certified (or willing to obtain- we’ll provide training)
• CPO certification (or willingness to obtain in the future)

Qualifications

• Highly motivated and passionate about swimming and aquatic education
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Positive attitude and ability to handle challenging situations

Skills

• Strong leadership and coaching abilities
• Effective problem-solving and decision-making skills
• Ability to multitask and prioritize tasks effectively
• Knowledge of swim teaching techniques and safety protocols

Benefits

• Health Insurance w/ FSA and HSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on swim lessons

Pay

$16.00–$18.00/hour

Schedule

Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.