Intake Coordinator - Newport News, VA

Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare.

About the role

We’re looking for an Insurance & Intake Coordinator — an "Infusion Guide" — who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will ensure our patients receive the highest level of care possible in infusion therapy.

This is a full-time, onsite position based in Newport News, VA, with a schedule of Monday through Friday, 8:00 AM – 4:30 PM. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. This role is perfect for those wishing to remain at the forefront of healthcare innovation while enjoying predictable hours, autonomy, and a manageable workload.

Responsibilities

• Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.
• Liaise with referring providers to obtain documentation necessary for treatment and communicate the status of their patients.
• Communicate the referral process and status to patients in a customer-centric way.
• Openly communicate with referring/prescribing providers.
• Assist in maintaining medical inventory and office supplies.

Dedicated 6-week training plan to help you succeed in your role.

Requirements

• Passion for patient care and delivering exceptional patient experiences.
• Healthcare experience required; prior experience in infusion is preferred.
• Insurance prior authorization experience.
• Medical terminology experience.
• Overall medical insurance experience.
• Ability to quickly grasp new applications.
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems.
• Must provide documentation of a negative TB test (within the last two years) and a current BLS certification.
• Hepatitis B and influenza vaccination records are requested as part of the onboarding process.

Benefits

• Medical, dental, and vision insurance through our employer plan.
• Short- and long-term disability coverage.
• 401(k) with company match.
• 15 days PTO — and we want you to take it!
• Competitive paid parental leave and flexible return-to-work policy.
• Professional development opportunities to support career growth.

Pay

Salary starting at $25/hr + quarterly bonus based on metrics.