Intake Coordinator - Fredericksburg, VA

About the role

We are looking for an Insurance & Intake Coordinator -- an "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service.

This is a Full-Time position that will be located onsite in Fredericksburg, VA and work M-F, 9:00 - 5:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations.

Responsibilities

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer-centric way
• Openly communicate with referring/prescribing providers
• Assist in maintaining medical inventory and office supplies

A dedicated 6-week training plan will help you succeed in your role.

Requirements

• Passion for Patient Care, and Delivering Exceptional Patient Experiences
• Health Care Experience Required
• Prior Experience in Infusion is Preferred
• Insurance Prior Authorization Experience
• Medical Terminology Experience
• Overall Medical Insurance Experience
• Ability to quickly grasp new apps
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

Benefits

• Medical, dental, and vision insurance through our employer plan
• Short and long-term disability coverage
• 401(k) — as an early-stage startup, and we match!
• 15 Days PTO — and we want you to take it!
• Competitive paid parental leave and flexible return to work policy

We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.

Qualifications and Onboarding

All Intake Coordinator's must provide documentation of a negative TB test (within the last two years), and a current BLS certification. Hepatitis B and influenza vaccination records are also requested as part of the onboarding process.

Pay

Salary starting at $25/hr + quarterly bonus based on metrics & full benefits