Intake Coordinator

About the role

Lifelong Access is seeking an Intake Coordinator to join our team. As the largest provider of pediatric therapy services in McLean County, we are excited to continue growing our program with an exceptional team of professionals. Work with a caring, compassionate, and friendly team of professionals in a supportive environment dedicated to improving the lives of individuals with developmental disabilities.

Responsibilities

• Serve as the point of contact for referrals, guiding families through the referral process.
• Act as the point of contact for intakes, assisting clients ready to begin services with necessary forms, insurance, and scheduling coordination.
• Maintain the waitlist for services.
• Handle scheduling for therapy clients.
• Share front desk duties with 1-2 other support staff on a rotational basis.
• Prepare weekly reports as needed.

Requirements

• Minimum of a high school diploma or GED.
• Previous experience working in an office setting, preferably in a medical environment.
• Excellent computer skills, including proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organizational skills and attention to detail.
• Excellent time management skills with the ability to meet deadlines.
• Ability to work effectively despite interruptions and distractions.
• Ability to function both independently and as a collaborative team member.
• Effective listening and interpersonal communication skills.
• Valid Illinois driver’s license with a safe driving record.
• Current proof of automobile insurance.

Working Conditions

While performing the duties of this job, the employee will typically work in an office setting with prolonged periods of sitting at a desk and working on a computer. The noise level in the work environment is usually moderate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be reviewed to enable individuals with disabilities to perform these functions.

• Frequently required to sit at a desk and work on a computer for prolonged periods.
• Consistently and frequently required to have good close and distance vision, hearing, and the ability to talk.
• Regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and occasionally stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 15 pounds.

Pay

$21–$22 per hour (based on experience).

Schedule

Full-Time (5 days per week) with some flexibility in hours. The regular weekday schedule is preferably 8:00 AM–4:00 PM or 10:00 AM–6:00 PM. The position includes Saturdays from 8:30 AM–3:00 PM, with one weekday off to maintain a five-day workweek.

Benefits

• Supportive and positive work environment.
• Professional development and training opportunities.
• Flexible schedule options.
• Comprehensive benefit plans.
• Paid time off including vacation, personal time, and holidays.