Intake Coordinator

About the role

The Adult Rehabilitation Center is seeking an Intake Coordinator to work cooperatively with Program staff to maintain a quality intake system.

Responsibilities

• Work cooperatively with all ARC staff, beneficiaries, and other outside agencies.
• Develop and maintain a network of outside referral sources by telephone, letter, and personal contact to: (1) arrange for the referral of applicants to The Salvation Army ARC program; (2) arrange for outside sources to tour and view The Salvation Army ARC program; and (3) make appropriate referrals to resources outside the ARC program.
• Interview, assess, and process necessary paperwork for applicants to the ARC program, striving to maintain a full capacity at all times.
• Provide a positive, appealing, and uplifting first impression of the ARC program.
• Maintain a waiting list of potential applicants.
• Aid potential applicants with the completion of all required forms.
• Provide applicants who are not appropriate for admission with resources of other suitable services.
• Maintain the house tracking system, including changes to counseling assignments, bed assignments, and work therapy assignments.
• Assist counselor and other senior program staff in crisis intervention as needed.
• Meet with supervisor for supervision and evaluation (preferably once a month).
• Ensure that weekly gratuity reports are updated and forwarded to the finance office for gratuity processing as assigned.
• Complete or compile all beneficiary time cards/sheets each week.
• Attend weekly staff meetings and all meetings as requested by the Administrator(s).
• Present resident cases as requested.
• Attend retreats, conferences, and other Salvation Army events as scheduled and assigned (which may include weekend and/or evening time).
• Support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
• Perform other duties as may be assigned by immediate supervisor and/or Administrator(s).

Qualifications

• A high school diploma or equivalent is necessary.
• An associate or bachelor’s degree in a related field is preferred.
• CADC or comparative residential and rehabilitation experience is preferred.
• Strong communication and interpersonal skills are required.