Intake Coordinator

Responsibilities

• Facilitate the patient referral process by coordinating with our offices regarding verification and handling financial counseling.
• Cook up the referral process to providers, physicians, and other team members to effectively execute the referral process.
• Communicate referral process to patients in a customer-centric way.
• Obtains necessary information from referral sources to ensure incoming patients have timely intake.
• Maintains a log for all incoming calls and returns referral inquiries in a timely manner.
• Educates prospective patients, families, and physicians regarding available services.
• Serves as a liaison between clinical and marketing staff.
• Adds additional duties as assigned.

Qualifications

• Ownership and accountability.
• Excellent customer service skills.
• Superior time management.
• Organization skills and attention to detail.
• Professionalism and excellence.
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook).
• Experience working in a physical therapy environment, large medical organization, or hospitality background with a strong emphasis on customer service.
• Bilingual Spanish required.

Benefits

• Competitive pay + bonus.
• Medical benefits, life and disability insurance, 401k.
• Paid time off, paid sick time, paid holidays, paid bereavement time, paid jury duty time.
• Employee discounts.
• Unmatched career growth opportunity with our continued expansion.