Intake Coordinator

Key Responsibilities

• Manage and follow up on all assigned referrals through admission and start of care.
• Verify eligibility, authorizations, and payer requirements for home care services.
• Cookordinate communication between referral sources, patients, caregivers, managed care plans, and agency staff.
• Obtain and review all required documentation for admission.
• Ensure compliance with New York State Department of Health regulations and agency policies.
• Track referral status and maintain accurate documentation in agency systems.
• Answer incoming calls professionally and courteously, providing information regarding agency services.
• Work collaboratively with staffing, nursing, and administrative teams to ensure seamless service initiation.
• Maintain strong relationships with hospitals, rehabilitation facilities, MLTCs, physicians, and community referral sources.
• Meet intake and admission timelines while maintaining a high level of accuracy and customer service.

Qualifications

• Previous experience as an Intake Coordinator in a Licensed Home Care Services Agency (LCHSA), Managed Long-Term Care (MLTC), home care agency, or related healthcare setting.
• Strong understanding of the MLTC enrollment process and Medicaid eligibility requirements (Medicaid applications are not completed in-house).
• Knowledge of home care authorization processes, payer requirements, and referral management.
• Excellent follow-up skills with the ability to manage multiple referrals simultaneously.
• Strong verbal and written communication skills with a professional demeanor.
• Able to build and maintain relationships with referral sources and community partners.
• Detail-oriented with exceptional organizational and problem-solving skills.
• Proficiency with electronic health records (EHR) systems and Microsoft Office applications.

About Marquis Licensed Home Care Services Agency

The Intake Coordinator must become well-versed in all agency services and programs to effectively educate referral sources, patients, and families while facilitating appropriate service placement.