Intake Coordinator

Summary

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. This is a work from home position with frequent travel throughout Florida and some overnight trips for marketing opportunities. Strong sales skills are required.

About the role

The role involves strategic growth marketing, community engagement, liaison to funders, referral intake and data entry, census and periodic service management, service delivery and quality stakeholder communication, reporting and insights, and other duties as required.

Responsibilities

• Strategic Growth Marketing Content: Implements defined marketing strategies in partnership with operations.
• Community Engagement: Participates in local sponsorships, community events, and other activities.
• Liaison to Funders: Develops ongoing relationships with funding agencies and MCOs.
• Referral Intake & Data Entry: Manages the referral process, collects, verifies, and enters referral-related data, oversees intake documentation, and manages service delivery and quality stakeholder communication.
• Census & Periodic Service Management: Ensures timely completion of key steps in the referral process, facilitates service delivery meetings, and analyzes customer feedback and complaints.
• Other: Performs emergency coverage and crisis intervention support as needed.

Requirements

• Bachelor's degree in human services or related field, with two years' experience preferred.
• Must have strong sales skills.

Qualifications

• Proficiency in the areas of responsibility listed above.

Skills

• Strong communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent interpersonal skills.

Benefits

Sevita offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position is a work from home position with frequent travel throughout Florida and some overnight trips for marketing opportunities.