Intake Coordinator

Key Responsibilities

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff to ensure timely follow-up and seamless transitions.
• Maintain accurate electronic records and documentation in BHN’s systems.
• Absorb callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

Requirements

• A High School Diploma or GED (required).
• An Associate’s or Bachelor’s Degree in a related field (preferred).
• A minimum of 2 years of relevant experience in healthcare, behavioral health, or a call center/intake setting.
• Knowledge of mental health and substance use disorder treatment services.
• Experience with insurance verification and Electronic Health Record (EHR) systems (preferred).
• Strong verbal and written communication skills with a customer-service mindset.
• Proficiency in computer systems, databases, and Microsoft Office applications.
• Ability to manage high-volume calls, multitask, and problem-solve effectively.
• Demonstrated cultural competence and comfort working with diverse populations.
• Candidates must be able to speak Spanish.