Intake Coordinator

Responsibilities

• Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements.
• Obtain all necessary information (e.g., demographic, financial, clinical, and other pertinent data) through contact and/or interview with referral agency, patient, and/or patient representative.
• Verify patient insurance through payer websites, phone calls and any other means available.
• Perform clerical work (e.g., document management).
• Prepare and maintain patient charts as per non-clinical functions.
• Utilize appropriate systems to track all incoming new patients and the status of their paperwork and benefits information.
• Maintain and update EMR platforms appropriately and in a timely manner.
• Cook up coordination with facilities, hospitals, and other referral sources to ensure accurate and timely information is received and the patient is promptly scheduled with an appropriate provider.
• Maintain geographic scheduling for assigned practice/providers.
• Promote efficiency of admission process by answering phones and reporting issues to supervisor as needed.
• Track all referrals in the computer system and compile statistics monthly and/or as requested.
• Represent department and organization in a professional and positive manner.
• Participate in scheduled department meetings.
• May perform other duties as needed and/or assigned.

Qualifications

• High school diploma or equivalent, Associate’s degree preferred.
• Two years or more of experience in similar role preferred.
• Possess extensive knowledge of all types of insurances such as Medicare, Medicaid, PPO, HMO, and Advantage plans.

Skills And Abilities

• Excellent communication and customer service skills.
• Excellent organizational and time-management skills.
• Proficiency with Office 365 suite.