Intake Coordinator

About the role

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices.

This role supports advanced intake and clinical operations across assigned programs, including oversight of service authorizations, documentation review, and coordination of client access to services. The Intake Coordinator II provides clinical expertise in the intake process, including completing assessments and supporting service initiation, while partnering with clinical and operational teams to ensure timely, compliant, and effective service delivery. The role may also provide mentorship, clinical support, and guidance to team members.

Responsibilities

• Review and ensure clinical documentation is complete, accurate, and submitted within established timelines to support assessments, authorizations, and ongoing service requirements.
• Manage and coordinate intake and administrative workflows, including service authorizations, documentation tracking, and discharge processes, in alignment with program and state requirements.
• Complete clinical assessments and support service initiation, ensuring appropriate level of care and alignment with program criteria.
• Monitor and track intake-related activities to ensure timely progression from service request through admission and discharge.
• Collaborate with clinical, administrative, and leadership teams to ensure efficient coordination of services and continuity of care.
• Provide clinical guidance and support within the intake process, including assisting with complex cases, documentation review, and problem resolution.
• Support operational workflows related to service access and delivery, which may include referral coordination, assessment tracking, or caseload support, as applicable to the program and location.
• Mentor and support Intake Coordinators and other team members, providing guidance, training, and support as needed.
• May provide clinical support in day-to-day operations, including responding to client needs or crisis situations as appropriate.
• Maintain accurate and timely documentation within electronic systems and tracking tools.
• Ensure compliance with all state, COA, payer, and organizational regulations, policies, and standards.
• Communicate effectively with clients, staff, and external stakeholders to gather information, provide updates, and resolve issues related to intake and service coordination.
• May provide direct treatment services to a small caseload, based on program needs and licensure.

Requirements

Master’s Degree in Social Work, Counseling, or a related field is required for all states.

• Alabama: Must be eligible for licensure as a LPC, LMFT, or LCSW in the state of AL.
• Florida: Preferred to have one of the following credentials: Registered Intern (RMHCI, RCSWI, RMFTI), or Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW).
• Mississippi: Must be eligible for licensure as a LPC, LMFT, or LCSW in the state of MS.
• North Carolina: Must hold associate license as a LCSWA or LCMHCA in the state of NC.
• Ohio: Must hold one of the following current professional licenses: LSW, LISW, LPC, LMFT, or LPCC.
• South Carolina: Must hold license as a LMSW, LMFT, or LPCA in the state of SC.
• Tennessee: Must be eligible for licensure as a LPC, LMFT, or LCSW in the state of TN.
• Virginia: Must be a Resident in Counseling or Supervisee in Social Work in the state of VA.

Benefits

We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Paid time off and paid holidays for full-time employees
• Comprehensive benefits package including medical, dental, and vision
• Voluntary insurance products
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work