Intake Coordinator

About the role

The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty. As a key member of the Tribeca Campus Choose Help team, the Intake Coordinator develops integrated, faith-based clinical support that motivates and equips shelter guests to obtain quality, holistic care and achieve goals. Supports Choose Help Social Workers through care coordination and short-term case-management, and works cohesively with Ambassadors to connect guests to viable resources. Completes referrals to services that support an effective and comprehensive internal and external continuum of care.

Responsibilities

• Build durable and supportive relationships to facilitate guests’ internal motivation for change and ability to attain goals.
• Connect guests to internal resources such as TBM’s Residential Program and viable external resources.
• Manage a caseload in addition to providing general support to guests.
• Meet regularly with guests on caseload to review their Needs Assessments, make connections to internal and external resources, and follow-up on referrals made.
• Assist in scheduling appointments, identifying transportation needs, and prioritizing efforts.
• Facilitate and/or coordinate Day Center groups/classes on topics such as emotional wellness, goal setting, etc.
• Collaborate with Choose Help staff in support of key program functions such as front desk operations, Day Center activities, guest check-in and orientation, and inclement weather response.
• Ensure all guest data is promptly and accurately recorded, including attendance records for classes/groups.
• Uphold a high standard of data integrity and follow incident reporting protocol.
• Provide conflict resolution and de-escalation interventions using a holistic, Christ-centered approach.
• Participate in regular program team meetings.
• Develop collaborative cross-department/campus and community partnerships to coordinate care and enhance services.

Requirements

• Embrace the organization’s Statement of Faith.
• 2+ years of experience in a relevant setting (ministry, non-profit, or human services) with support to managers/specialists.
• Bachelor’s degree in Social Work, Psychology, Human Services, or other relevant field or equivalent work and education.
• Case-management fundamentals.
• Administrative skills.
• Proficient in Office technology.
• Confidentiality standards.

Preferred Qualifications

• Certified in Mental Health First Aid.
• Certified in Non-violent Crisis Intervention.
• Motivational Interviewing.
• Trauma-informed Care.
• First Aid/CPR.
• Naloxone Administration.

Schedule

Tuesday–Saturday: 10:00am–6:30pm (Sunday/Monday off)

Pay

$26.44 per hour