Intake Coordinator

Responsibilities

• Ensure personalized, responsive care and quality services to patients coming through the Intake Clinic.
• Optimize Intake productivity.
• Focus team on making patients feel welcome, ensuring all initial testing is completed competently, closing gaps in care and optimizing the identification of high-risk diagnoses.
• Assist all family practice clinics with pending HEDIS measures and work RMH reports to attain this outcome.
• Encourage the professional growth and development of the team.
• All duties performed will be done accurately and in a timely manner.
• Plans, administers, and directs services rendered at the Intake clinic in conjunction with Gonzaba’s Medical Directors who provide the standing orders that Intake operates under and Clinic Physicians.
• Designs workflows and monitors patient flow at the clinic to minimize wait time, ensure the availability of services and efficient utilization of resources.
• Maintains customer service at the highest level at all times.
• Establishes goals and objectives for employees to follow with specific deadlines for meeting such goals.
• Directs staff in methods of developing and achieving performance objectives and applies corrective action as needed.
• Provides leadership and support to staff encouraging professional growth and development of clinical/organizational skills.
• Ensures clinics compliance to company policies and procedures.
• Ensures compliance with Regulatory Agencies’ guidelines.
• Oversees maintenance and repair of medical and office equipment used by Intake.
• Assists patients with problems or concerns as may arise.
• Provides a clean and safe clinic environment for employees and patients.
• Interviews, hires, trains, and terminates clinic staff as needed.
• Monitors employee’s performance, conducting counseling and disciplinary actions, as applicable.
• Conducts annual performance evaluations of all clinic staff.
• Conducts / participates with other Clinic leaders and Physicians to ensure clinics policies and procedures are implemented.
• Performs duties of absent employees when situation demands.
• Responsible for providing assistance in the development of a budget for their respective clinic, for maintaining quality control, for the development of profit opportunities for the organization.
• Provides expertise and assistance in assigned areas.
• Develops improved management techniques and practices.
• Solves any departmental administrative problems and keeps lines of communication with staff open.
• Maintains strict confidentiality.

Qualifications

Not specified.