Intake Coordinator

Essential Duties And Responsibilities

• Administration
  • Consult with and advise/inform appropriate staff and persons concerning administrative issues, needs, and problems.
  • Carry out administrative responsibilities, including performing secretarial functions, as needed.
  • Keep the appropriate staff informed of department activities during office hours.
  • Implement and maintain established policies and procedures, standards of performance and productivity, quality assurance, and environmental and infection control standards.
  • Interpret established policies and procedures to staff and, as appropriate, to medical staff and patients; ensure medical staff compliance.
  • Communicate with the Director of Post-Acute Care regarding issues and concerns with staff, patients, physicians, and outside facilities which may compromise patient care and action taken during office hours.
  • Maintain compliance with Home Care, Joint Commission, state, and federal guidelines, regulations, and standards.
• Communication
  • Respond to phone calls in a prompt and courteous manner.
  • Document all phone calls, clearly stating the nature of the call and the response(s) taken.
  • Aid patients and families as needed in times of stress or crisis.
  • Provide support and guidance to patients, families, and staff, counseling as appropriate.
  • Maintain patient confidentiality at all times.
  • Provide on-call coordinator with report of events from the day, call-offs, deaths, patient complications or hospitalizations, and scheduling of staff and patient visits.
  • Maintain and promote communication of staff.
• Referral
  • Intake/Assignments
    • Accept referrals as appropriate for admission of patients to Home Health and Hospice from the referral source.
    • Process referral information in the computer, obtain medical records, and assign and inform staff of all referral information.
    • Communicate with various payor sources when appropriate to verify eligibility, benefits, and authorization for patients with private insurance in a timely manner.
    • Communicate insurance information to the appropriate staff to facilitate home care or hospice admissions processes.
    • Participate in the assessment of staffing needs and call in replacement personnel when necessary.
    • Adjust staffing as need arises and assign duties.
    • Assess employee problems and refer to the appropriate supervisor.
    • Perform staff assignments via computer and email to staff all admitting information needed.
• Supervisory Responsibilities
  • Reports To: Nurse Manager
  • Supervises: None
  • Responsibilities: Not applicable

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and Experience
  • Minimum Required Education: High School Diploma
  • PREFERRED Education: Successful completion of a Licensed Practical Nursing Program
  • Experience: 3+ years’ health care experience is preferred; one (1) or more years’ home health/hospice experience is preferred.
• Certificates, Licenses, Registrations
  • There are no certifications/licensures required for this position.