Intake Coordinator

About the role

The Intake Coordinator engages individuals seeking services in a professional, compassionate, and efficient manner to complete intake screenings and determine the most appropriate level of care and services. This position serves as a key point of contact for referral sources, clients, and program staff, ensuring timely communication, accurate documentation, and coordination of admissions and referrals.

Responsibilities

• Navigate intake databases and complete required intake forms accurately and efficiently.
• Verify client insurance coverage and benefits accurately.
• Engage individuals in obtaining answers to intake questions in a proficient, respectful, and professional manner.
• Schedule intake appointments for outpatient services at the time of referral.
• Aid staff in determining when individuals may require referral to a higher or lower level of care.
• Ensure aftercare needs are addressed when coordinating admissions.
• Identify situations requiring transfer to crisis services or emergency responders based on risk assessment workflows and training.
• Develop and maintain knowledge of ASAM Levels of Care and available behavioral health and substance use disorder programs and resources.

Qualifications

• A High School Diploma or GED is required.
• Prior SUD intake experience is preferred.
• Experience verifying insurance benefits is preferred.
• General knowledge of substance use disorder treatment and behavioral health services is required.
• Strong computer proficiency, including email, databases, and electronic health records (EHR), is required.
• Knowledge of community resources and behavioral health programming is preferred.

Pay

$21.00 - $24.00 per hour