Intake Coordinator

Responsibilities

• Manages communication with physicians, patients, families and referral sources to ensure effective coordination of home care services referrals.
• System entry and transfer of pertinent information to client's physician, therapists and agency staff members.
• This position may have weekend responsibilities depending on the needs of the business.
• Respond to all electronic referrals in a timely manner.
• Answering phones and delivering 5-star customer service.
• Communication between Referral sources and locations to ensure proper documentation is obtained.
• Verification of Physicians
• Ensuring PCP to sign orders
• Last PCP appointment confirmation
• Confirming 90 days prior of confirmed 30 days post on community referrals.
• Verification of insurances to ensure coverage of services.
• Obtain Face to Face with all clients.
• Chart creation for patients to include Demographics and primary DX coding

Requirements

• High school diploma/GED or a college degree
• College degree preferred – Experience will be considered in placement of degree.
• Must be able to work after hours on-call schedule
• Proficient Microsoft Office skills
• Proficient typing skills
• Effective Communication

Benefits

• Health, Dental, Vision and Life Insurance
• Competitive Salary
• Quarterly Bonus Structure
• Yearly earning potential of up to 70 K
• 2 Weeks Vacation (3 weeks after year 1)
• Mileage Reimbursement
• 1 Week Sick time
• 401(k) Savings Plan with Employer Matching
• * Paid Training & Continuous Professional Development
• Complete EMR System

Compensation

• $24 an hour, plus bonus potential (up to 5% bonus based on performance)
• cell phone, on call and mileage reimbursement
• Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 18-hour fun day and 18-hour inclusion day.
• Vacation hours accrual will increase to 120 hours of vacation after 1st year.

Other Skills

• Must be able to always adhere to confidentiality standards and professional boundaries
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills

Physical Requirements

• Must be able to speak, write, read and understand English
• Must be able to travel; company does not provide vehicles or transportation
• Occasional lifting, carrying, pushing and pulling of 25 pounds

Environment

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
• Possible exposure to blood, bodily fluids and infectious diseases