Intake and Enrollment Manager | PACE Program

Midland Care Connection Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas. PACE Program The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity. Intake & Enrollment Manager The Intake & Enrollment Manager leads the PACE intake and enrollment process from the initial inquiry or referral through enrollment. They supervise and support the Intake Coordinators, ensure prospective participants and their families receive timely and accurate information, and work with the PACE team to remove barriers that could delay enrollment. The manager also tracks enrollment activity and performance metrics, monitors the referral pipeline, identifies opportunities to improve the process, and develops strategies to help meet enrollment and growth goals. This role works closely with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience while maintaining compliance with Medicare, Medicaid, PACE, and confidentiality requirements. Qualifications Required Bachelor’s degree in healthcare administration, business, social services, nursing, or a related field, or equivalent combination of education and experiencePrevious experience in healthcare, senior services, PACE, case management, intake, enrollment, or a related settingPrevious supervisory or leadership experience, including coaching, training, and performance managementStrong organizational and time-management skills with the ability to manage multiple prospective participants and competing prioritiesExcellent verbal and written communication skillsAbility to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teamsStrong problem-solving and critical-thinking skills with the ability to identify and remove barriers to enrollmentProficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activityAbility to maintain confidentiality and handle HIPAA-protected information appropriatelyAbility to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements Preferred Experience working directly with a PACE programExperience managing an intake, admissions, enrollment, referral, or business development teamKnowledge of Medicare and Medicaid eligibility requirements and PACE enrollment processesExperience using enrollment metrics, dashboards, or other data to monitor performance and identify trendsExperience developing or improving intake and enrollment processesExperience collaborating with Marketing, clinical teams, and community referral partners to support growthExperience with community outreach, presentations, or relationship developmentKnowledge of the healthcare needs and services of older adults and individuals with complex care needsPrevious experience working with an interdisciplinary team What’s in it for you? Health insurance options for employees and dependentsDental, vision, and prescription drug plansFlexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributionsPaid Time Off (PTO), Personal and Taking Care of You DaysHoliday pay (six holidays per year)403(b) ERISA Retirement Plan, match providedFree group life and AD&D insurance of $20,000On-site education center to provide professional development and CEU creditsFree Employee Assistance Program (EAP) for employees and dependentsPaid monthly volunteer time at non-profit organizationsUniform Allowance Program Appy Today! Ready to make a meaningful impact on the lives of older adults and their families? Join Midland Care Connection as our Intake & Enrollment Manager and lead a team that helps individuals navigate their journey into PACE. If you’re a strong leader who thrives on building relationships, improving processes, and turning opportunities into meaningful outcomes, we’d love to have you on our team. Apply today and help connect more people with the care and support they need to live their best lives. Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.