Enrollment Manager

Responsibilities

• Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
• Generates leads and referrals for new individuals and their employees.
• Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.
• Drives enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
• Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Supports the Directors of Business Development in new opportunities within the market.
• Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Manages employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each direct report.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment.
• Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
• Manages special or ongoing projects that are important to area/process improvement.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Assists with documentation and training of DocuSign program and GT Enroll.
• Assists in developing and preparing operational plans and reports on project status.

Qualifications

• At least 3 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem solving.
• Demonstrated ability to organize and manage tasks effectively.
• Ability to balance work pressure with time management skills.
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience in working, initiating, and maintaining a highly effective team.
• Competent in the use of Microsoft programs and the Internet.
• Competent use of Excel.