Enrollment Manager
The Enrollment Manager will lead and develop a high-performing enrollment team while contributing directly to operational success and customer experience outcomes. This player-coach role combines people leadership, performance management, and hands-on enrollment expertise to drive measurable results.
Accountabilities
Lead, mentor, and performance-manage a team of Enrollment Specialists, creating a culture of accountability, ownership, engagement, and continuous improvement.
Drive team enrollment goals by monitoring productivity, conversion rates, call efficiency, documentation accuracy, and overall operational performance.
Conduct regular coaching sessions, including one-on-ones, call reviews, skill development sessions, and structured feedback discussions to improve team capabilities.
Identify individual strengths and development opportunities, creating targeted improvement plans and supporting employee growth.
Maintain a limited personal enrollment caseload to stay connected with customer interactions, demonstrate best practices, and support complex or escalated situations.
Monitor enrollment metrics and dashboards to identify trends, resolve workflow challenges, and implement strategies that improve efficiency and quality.
Partner with leadership teams to optimize processes, improve scalability, and ensure a consistent, high-quality customer experience.
Requirements
3-5+ years of experience in enrollment, admissions, inside sales, member engagement, or a similar customer-focused environment.
Previous leadership, team lead, or people management experience with a demonstrated ability to coach and develop employees.
Proven success improving conversion rates, team performance, productivity, or operational outcomes in a metrics-driven environment.
Strong analytical skills with the ability to interpret KPIs, identify trends, and make data-informed decisions.
Excellent communication skills with the ability to provide clear, actionable feedback and build trust across teams.
High emotional intelligence, empathy, and the ability to balance performance expectations with a supportive leadership approach.
Strong organizational skills, accountability, and the ability to manage multiple priorities in a fast-paced environment.
Experience in healthcare, caregiving, or related service industries is preferred.
Benefits
Competitive compensation package based on experience and qualifications.
Full-time remote work flexibility within the United States.
Opportunity to lead and grow a team while making a meaningful impact on customer experiences.
Collaborative environment focused on innovation, continuous improvement, and operational excellence.
Opportunities for professional development and leadership growth.
Access to company-provided benefits and employee support programs.