Enrollment Manager

Benefits

• Bonus based on performance
• Flexible schedule
• New Mom School is seeking an Enrollment Manager

Responsibilities

• Follow up with new leads who inquire about New Mom School programs
• Conduct phone consultations with prospective customers
• Manage lead communication through phone, text, email, and CRM tasks
• Consistently execute follow-up sequences to maximize enrollment opportunities
• Track lead activity and maintain accurate CRM records
• Identify enrollment opportunities and guide prospects through the decision-making process
• Re-engage inactive leads and nurture long-term prospects
• Support retention and re-enrollment outreach with existing studio customers when needed
• Collaborate with studio owners and the corporate team to ensure a positive customer experience
• Provide regular reporting on lead activity, conversions, and sales performance

Requirements

• Previous sales, customer service, enrollment, admissions, membership, or client relationship experience
• Strong verbal and written communication skills
• Comfortable making outbound calls and following up consistently
• Highly organized and self-motivated
• Able to work independently in a remote environment
• Strong follow-through and attention to detail

Preferred

• Experience in wellness, fitness, education, healthcare, childcare, community-based businesses, or membership sales
• Experience using a CRM
• Experience working with mothers, families, or parent-focused businesses

About the role

New Mom School is seeking an Enrollment Manager to help guide prospective moms from initial inquiry to enrollment in our programs. This is not a cold-calling or high-pressure sales role. We are looking for someone who enjoys building relationships, following up consistently, uncovering needs, and helping families find the right support during pregnancy and early motherhood.