Intake Coordinator | PACE

About the role

The PACE Intake Coordinator is often the first point of contact for individuals interested in joining the PACE program. They help guide potential participants and their families through the intake process, gather necessary information and documentation, coordinate assessments and appointments, and work closely with the interdisciplinary team to determine eligibility and readiness for enrollment. They also help ensure the enrollment process is organized, timely, and compliant with PACE requirements while providing a positive experience for participants and their families.

Qualifications

• High school diploma or equivalent
• At least 1–2 years of experience in healthcare, social services, customer service, admissions/intake, or a related administrative role
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines
• Strong customer service skills and the ability to interact professionally with participants, families, caregivers, and community partners
• Proficiency with Microsoft Office and the ability to learn electronic health records and other computer systems
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently while also collaborating effectively with an interdisciplinary team

Preferred qualifications

• Associate degree in healthcare administration, business, social services, human services, or a related field
• Previous experience working with older adults or individuals with disabilities
• Experience in a PACE program, healthcare organization, senior services, or social-service agency
• Experience with participant intake, admissions, referrals, enrollment, or care coordination
• Familiarity with Medicare, Medicaid, or other healthcare programs
• Knowledge of local community resources and services for older adults
• Experience using an electronic medical record (EMR/EHR) or similar database system

Benefits

• Health insurance options for employees and dependents
• Dental, vision, and prescription drug plans
• Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
• Paid Time Off (PTO), Personal and Taking Care of You Days
• Holiday pay (six holidays per year)
• 403(b) ERISA Retirement Plan, match provided
• Free group life and AD&D insurance of $20,000
• On-site education center to provide professional development and CEU credits
• Free Employee Assistance Program (EAP) for employees and dependents
• Paid monthly volunteer time at non-profit organizations
• Uniform Allowance Program