Intake Analyst

About the role

The DMHC Help Center educates members about their health care rights and resolves complaints against health plans to ensure a stable and accessible health care delivery system. The incumbent will serve in the Provider Complaint Branch’s Intake Unit, responsible for assisting in the processing of complex provider complaints, triaging complaints related to Pharmacy Benefit Managers, assisting the team lead and management in addressing issues impacting the Intake Unit.

Responsibilities

• Assist in the processing of complex provider complaints
• Triage complaints related to Pharmacy Benefit Managers
• Work independently, confidentially, and take the initiative to address emerging trends

Requirements

Minimum Requirements: You will find the Minimum Requirements in the Class Specification.

Qualifications

Additional Documents: Job Application Package Checklist, Duty Statement, Position Details, Job Code, Position#, Working Title, Classification, Salary Range, Number of Positions, Work Location, Telework, Job Type, Department Information, Mission, Values, Diversity, Culture, Application Instructions, Required Application Package Documents, Statement of Qualifications Instructions, Reasonable Accommodations, Equal Employment Opportunity, EEO Contact, Human Resources Contact, Hiring Unit Contact, Department Website, California Relay Service.

Skills

Knowledge and experience with Microsoft Office (Outlook, Word, Excel, and Teams).

Benefits

Benefit information can be found on the CalHR and CalPERS websites.

Pay

$6,031.00 - $7,547.00 per month.

Schedule

Hybrid telework schedule is permitted at the operational needs of the Department and is subject to change, consistent with the State Telework Policy and the DMHC’s Telework Policy.