Intake Specialist

About the Role

Career TEAM is looking to hire an Intake Specialist in the Jefferson Parish - Metairie area who will be responsible for processing, documenting, and communicating customer service inflow across multiple intake portals. This position is expected to be 100% onsite. The Intake Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!

Your Impact on Career TEAM's Success

• Act as a first line of contact with participants interested in enrolling into WIOA services
• Share information on programs and act as a first line of contact with participants interested in enrolling in WIOA services
• Share information on activities, and offerings to all interested participants and answer questions participants may have
• Collect, respond, and initiate tracking for all virtually submitted applications for service
• Respond to phone and social media service inquiries
• Maintain current knowledge of workforce activities across the Greater Memphis area to ensure accurate and responsive assistance for customers engaged
• Maintain inventory of all virtual program orientation completions and match to program applicants, updating tracking as appropriate
• Collect and process uploaded program information, including appropriate documentation on applicable tracking systems
• Respond to inquiries (both internal and external) regarding application status
• Track and prepare monthly reports regarding incoming calls and touchpoints received
• Prepare monthly facility access reports to reflect both in-person and incoming phone calls
• Follow all policies, procedures, and regulations related to eligibility documentation
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed for the success of the program

Qualifications

• Associate's degree or higher, or an equivalent combination of education and experience
• Strong communication skills and knowledge of community resources
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Must have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole-family services
• Bilingual or Multilingual preferred
• A Valid Driver's License

Pay & Schedule

• Salary: $45,000/yr
• Employment Type: Full-time, non-exempt
• Travel: The position may require local travel up to 30% of the time

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance