Intake Specialist

Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect.

About the role

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establish professional rapport with client to ensure that they feel welcomed upon arrival.
• Support arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orient client to the facility/milieu.
• Liaise with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensure intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.
• Comply with organizational policies, procedures, performance improvement initiatives and maintain organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develop constructive and cooperative working relationships with others and maintain them over time.
• Encourage and build mutual trust, respect and cooperation among team members.
• Maintain regular and predictable attendance.

Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.
• De-escalation training, CPR and/or First-Aid certification as required by facility.

Pay

$16 - $17/Hr

Schedule

Tuesday - Saturday 11:30am - 10:00pm