Intake Specialist

About the role

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This role ensures that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental and organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure. Ensures documents are scanned/saved to the correct location and are legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up-front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Requirements

• High School Diploma or GED
• Two (2) years of customer service and/or clerical experience

Pay

$18.84 - $26.77 per hour (Hiring Range). Pay offers are determined by experience and internal equity.

Schedule

• Per Diem (standard hours per week: 8.00)
• Every other weekend from 3pm-11:30pm
• Rotating schedule
• Onsite (US:NC:Chapel Hill)
• Non-exempt from overtime

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care.